Product Update

Serve Customers Faster with Hold and Resume Sales

Pause one customer order, serve the next customer, and return to the original cart when they are ready.

  • ByFortyPOS Team
  • Updated26th August, 2026
  • Read4 Minutes
Cashier using FortyPOS to hold one customer cart and resume it after serving another customer
August Update

A smoother checkout when customers need more time

A customer may need to confirm an item, find their payment, or step away from the counter. The cashier should not have to cancel that order or make everyone else wait. FortyPOS now supports held sales on both the web console and mobile app.

The cashier can hold the current cart, optionally give it a customer or order label, complete another sale, and reopen the held order when the first customer is ready.

Held sales keep the checkout moving without recording an unfinished order as a completed sale.

How it works

1. Hold

Pause the cart

Keep the products, quantities, prices, batches, units and selected customer together.

2. Serve

Start another sale

Clear the active checkout and help the next customer without losing the first order.

3. Resume

Continue checkout

Restore the customer and cart, review stock warnings, then complete payment normally.

Available on web and mobile

On the web console, open Sales → Held Sales. On Android, use the Held Sales tile on the Home screen or the held-sales button inside POS.

Accurate stock and sale records

Holding a cart does not create a completed sale, payment, receivable, or stock movement. Stock is checked again when the order is resumed, and the cashier is warned if availability has changed. The held copy is removed after checkout succeeds.

Also improved in this release

  • More accurate web and mobile reports
  • Better date, branch and report filters
  • Correct quantity and currency formatting in product history reports
  • Improved Held Sales search, listing and stock warnings

Try the latest FortyPOS update

Use Hold Sale to keep queues moving while protecting the accuracy of every order.

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